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SWH begins work as new road maintenance contractor for Plymouth

Left to right: Anthony Payne (Strategic Director for Place at the Council); Richard Towl (Managing Director of SWH); Councillor Steve Ricketts; Glynn Bramwell (Commercial Director of SWH); David Binding (Chairman of SWH) and Adrian Trim (Head of Highways, Parking and Marine Services at the Council).

Plymouth’s road maintenance services have now transferred to SWH.

SWH is carrying out all day-to-day construction and maintenance works on the highway and will manage the winter roads service (which runs from the beginning of October to the end of March).

All other functions are being managed by the Council, to ensure greater control over which works are carried out where and when.

These include: inspections, audits and road safety; co-ordination and licensing of roadworks; budget, contract, programme and asset management; street lighting; traffic management and control; customer services and scheme design.

Councillor Steve Ricketts, Cabinet Member for Transport and Housing Delivery, said:

“Plymouth’s residents deserve highways services that are efficient, cost-effective, innovative and customer-focused. We want better control over which works are carried out where and when, so we can focus our resources where they are most needed, both locally and strategically.

 

“While a number of functions have moved back to the Council, the Plymouth Highways contract is all about collaborative working. We will work with SWH, as well as Devon and Somerset County Councils, to find ways of providing better value for money and a more responsive service for our customers.

 

“A lot of work has been going on behind the scenes to ensure services were transferred as seamlessly as possible – including changes to office spaces, IT, vehicles and equipment to staffing structures, health and safety, customer reporting channels and all the processes that sit behind the service.

 

“We’ve also introduced a new system to manage maintenance works, which links directly to the self-service portal on our website, so people will get an improved and detailed response to any problems they report.”

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